Frequently Asked Questions

At Snuggle Living, we take we want to ensure you have as much information as possible so you can make informed decisions about whether you should use our service whether it be to buy a home, sell a home or even rent a home. Here are a few questions that we have already been asked.

1. Who are Snuggle Living?

Snuggle Living is a friendly, independent estate agency providing expert property sales, lettings, and management services. We pride ourselves on offering honest advice, personal service, and transparent communication — helping our clients every step of the way.

2. What areas do you cover?

We cover [insert main service areas — e.g. Barnsley, Wakefield, Leeds, and surrounding South Yorkshire areas]. If your property is just outside this area, please get in touch — we’ll always do our best to help.

3. Are you a regulated agent?

Yes! We are proud members of The Property Ombudsman (TPO) and Propertymark, and we comply fully with all UK Estate and Letting Agency regulations. We’re also registered with the Information Commissioner’s Office (ICO) for data protection.

4. How much will it cost to sell my property?

Our sales fees are competitive and transparent — there are no hidden charges. Fees vary depending on your property type and the level of service you choose. We’ll always agree everything in writing before you sign.
Tip - Get a free valuation to receive a full breakdown of costs.

5. How long does it take to sell a property?

Every sale is different, but on average it takes 8–12 weeks from accepting an offer to completion. This depends on factors such as your buyer’s mortgage, local searches, and the property chain. We’ll keep you updated at every step.

6. How do you market my property?

We use a combination of professional photography, online listings (Rightmove, Zoopla, OnTheMarket), social media marketing, and targeted local advertising to reach the widest audience.
Our goal is simple: to attract the right buyers quickly and achieve the best possible price.

7. Do I have to be present for viewings?

No — but it depends on which sales package you choose. We are happy to manage viewings on your behalf. We’ll handle all bookings, accompany prospective buyers, and give you full feedback after each visit.

Letting a Property (Landlords)

What services do you offer for landlords?

We offer flexible options to suit every landlord:

Tenant Find Only – we find, reference, and move in your tenant.
Rent Collection – we handle payments and chase any arrears.
Fully Managed – we take care of everything from maintenance to compliance.

We’ll help you choose the right level of support for your needs.

9. How do you vet tenants?

We use professional tenant referencing services to check credit history, employment, income, and previous landlord references. This ensures we find reliable tenants who’ll look after your property.

10. What legal responsibilities do landlords have?

Landlords must ensure their property meets safety and legal standards, including:

Gas Safety Certificate (annually)
Electrical Safety Inspection (every 5 years)
Energy Performance Certificate (EPC)
Smoke & CO alarms installed and tested

Don’t worry — we’ll help you stay compliant.

11. When will I receive my rent payments?

Rent is usually transferred to your account within 3–5 working days of us receiving it from the tenant. You’ll receive a clear monthly statement showing all income and any expenses.

Tenants’ Questions

12. How do I apply for a rental property?

Once you’ve viewed a property and wish to apply, we’ll ask for:

A completed application form
Proof of ID and income
References (employer and previous landlord, if applicable)

If your application is successful, we’ll guide you through the tenancy agreement and move-in process.

13. What happens to my deposit?

Your deposit is held securely in a government-approved Tenancy Deposit Scheme (TDS). You’ll receive confirmation of protection and full details within 30 days of paying your deposit.

14. What if something breaks or needs repairing? (section to be added to website shortly)

Please report any maintenance issues through our online repair portal or by contacting the office. We’ll arrange repairs as quickly as possible and keep you updated on progress.

15. Can I have a pet in my rental property?

Some landlords are happy to accept pets, while others may have restrictions. Always check before applying — we’ll do our best to match you with a pet-friendly home.