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Our Privacy Policy

At Snuggle Living, we take your privacy seriously. In line with the General Data Protection Regulation (GDPR), this privacy policy outlines the types of personal data we collect, the reasons for processing your information, the lawful basis for doing so, how long we retain your data, and your rights as a data subject. This policy applies to both past and current clients.

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1. Data Protection Principles

Under the GDPR, all personal data we process must be:

  1. Processed lawfully, fairly, and transparently.

  2. Collected for specific, legitimate purposes.

  3. Relevant and limited to what is necessary for those purposes.

  4. Kept accurate and up to date, with prompt corrections where necessary.

  5. Stored securely to prevent loss, destruction, or unauthorized access.

  6. Transferred internationally only in compliance with GDPR guidelines.

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2. Data We Collect

To carry out our services legally and efficiently, we may collect and store the following data:

  • Full name, address, telephone number, and email address

  • Photographic and/or photocopied identification documents, such as passports, driving licences, utility bills, bank statements, and council tax records as well as any other information provided in line with purchasing a home.

  • This data is collected at various stages of your interaction with us and stored securely either in physical files or within our protected IT systems.

This information may be required under the Money Laundering Regulations 2003 and the Proceeds of Crime Act 2002.

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3. Lawful Basis for Processing Your Data

Your data will be processed on the following lawful bases:

  • To fulfil our contractual and business obligations to you

  • For marketing purposes (where permitted)

  • To comply with legal and regulatory requirements
    We will retain your data only for as long as legally required or necessary for the purposes outlined above.

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4. Data Sharing

We may share your data with:

  • Snuggle Living employees who require access to perform their duties and who are trained in GDPR compliance

  • Third parties such as mortgage brokers, surveyors, solicitors, and financial services providers — but only with your prior authorisation

  • Regulatory or legal bodies where required by law

We do not transfer your data outside the European Economic Area (EEA).

All third parties are expected to implement appropriate technical and organisational measures to safeguard your information.

 

5. Protecting Your Data

Snuggle Living Ltd has implemented strict internal procedures and technical safeguards to protect your data from accidental loss, misuse, or unauthorised access. We regularly review our data handling practices to ensure compliance with current GDPR standards.

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6. Data Retention

Your data will be retained:

  • For the duration of our business relationship, and

  • As long as legally required thereafter (for example, by HMRC or Anti-Money Laundering regulations)

Once your data is no longer required, it will be securely deleted or destroyed.

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7. Your Rights as a Data Subject

Under GDPR, you have the right to:

  1. Request access to the data we hold about you

  2. Request corrections to inaccurate or incomplete data

  3. Request deletion of your data (subject to legal obligations)

  4. Request that your data be transferred to another party

  5. Object to the processing of your data in certain circumstances

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8. Complaints

If you believe your data rights have been breached or mishandled by Snuggle Living Ltd, you may contact our Data Protection Officer:

Compliance Contact:
Faith Chapman
Email: sales@snuggleliving.co.uk

Alternatively, you may contact the UK’s Information Commissioner’s Office (ICO):

Information Commissioner’s Office
Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
Tel: 0303 123 1113
Website: https://ico.org.uk

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This policy will be reviewed regularly to ensure compliance with GDPR, HMRC, AML, and ICO regulations.

The explanations and information provided on this page are only general and high-level explanations and information on how to write your own document of a Privacy Policy. You should not rely on this article as legal advice or as recommendations regarding what you should actually do, because we cannot know in advance what are the specific privacy policies you wish to establish between your business and your customers and visitors. We recommend that you seek legal advice to help you understand and to assist you in the creation of your own Privacy Policy.

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